Dialpad

What Dialpad is

Dialpad builds speech intelligence into the phone system itself: live transcription during calls, automatic summaries and action items afterwards, and real-time prompts for agents. For a dispatch office, having searchable transcripts of every customer call changes how disputes and coaching work.

What it does well

• Live transcription and post-call summaries
• Searchable history of every conversation
• Real-time coaching prompts for agents
• Good mobile experience

The AI, specifically

Real-time speech recognition, call summarisation, and sentiment detection.

We name what the AI actually does rather than repeating the word, because in this market it covers everything from a genuine voice agent to a template that fills in a customer name.

Integrates with

Salesforce · HubSpot · Google Workspace · Zapier

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Texting is now the default channel for homeowners. Prioritise a shared SMS inbox over fancy call features.
• US A2P 10DLC registration is mandatory for business texting — confirm the vendor handles it for you.
• For call tracking, use dynamic number insertion on your website or your organic attribution will be wrong.
• Make sure call recordings are retained long enough to coach from, and that your state consent rules are met.
• Keep ownership of your numbers and check the porting terms before you sign.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.