The New Flat Rate

What The New Flat Rate is

The New Flat Rate takes a different line on flat-rate pricing: rather than one number, the technician presents a menu of five options from basic repair to premium replacement, and the customer self-selects. It removes the technician from the selling role, which both raises average ticket and reduces the training burden on new hires.

What it does well

• Menu pricing proven to raise average ticket
• Takes selling pressure off technicians
• Consistent presentation regardless of experience
• Includes training on the methodology

Integrates with

ServiceTitan · Housecall Pro · FieldEdge

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Decide whether you need speed (same-day quotes from the truck) or depth (line-item takeoff from plans). Tools that do both well are rare.
• Make sure the sell price is driven by your overhead number, not a vendor default markup.
• If it includes a cost database, ask how often it is updated and whether it covers your region.
• Check that options and change orders survive a customer saying "what about the other finish?"
• Confirm the quote pushes into your job management system rather than needing re-entry.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.