Nexa

What Nexa is

Nexa trains its agents to do more than take messages: qualify the lead, schedule the appointment, and follow up on outstanding estimates, with industry-specific scripting for home services. Combined AI and human coverage runs 24/7, and reporting shows lead outcomes rather than just call counts.

What it does well

• Lead qualification and appointment setting
• Outbound follow-up on unsold estimates
• Industry-specific scripting for trades
• Bilingual, 24/7 coverage

Integrates with

ServiceTitan · Salesforce · HubSpot · Zapier

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Call it yourself ten times, including once angry and once with a strong accent. Listen to the recordings.
• Verify the emergency path: what gets a human woken up at 2am, and who decides?
• Check the integration writes a real booked appointment, not an email you have to re-key.
• Understand the pricing unit — per minute, per call, or per booked job — and model a storm week.
• Make sure callers are told they are talking to an automated assistant where your state requires it.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.