ServiceTitan

What ServiceTitan is

ServiceTitan is the deepest system in residential service software, and it is built for companies that have a call centre, dispatchers, and a general manager watching conversion by technician. Call booking, capacity planning, memberships, financing, marketing attribution, inventory, and payroll all sit in one place with reporting that genuinely drives decisions. It is a business-operating-system purchase, not a software purchase.

What it does well

• Best-in-class reporting and marketing attribution for residential service
• Memberships, financing, and capacity planning handled natively
• Deep call centre and dispatch tooling
• Large ecosystem of integrations and consultants

The AI, specifically

Titan Intelligence: call scoring and sentiment, AI-assisted dispatch and scheduling recommendations, and conversation insights.

We name what the AI actually does rather than repeating the word, because in this market it covers everything from a genuine voice agent to a template that fills in a customer name.

Integrates with

QuickBooks · Intacct · CompanyCam · Wisetack · Profit Rhino

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Run one real job end to end during the trial — quote, schedule, invoice, payment. Demos hide friction; a real job does not.
• Check the mobile app on your own phone, outdoors, on cell data. That is where your crew will actually use it.
• Confirm the accounting sync is two-way and that it maps to the way your bookkeeper already works.
• Ask what happens to your data if you leave. Export formats matter more than you think on day 400.
• Price it at the headcount you expect in 18 months, not today — per-user pricing is where budgets break.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.