Hatch

What Hatch is

Hatch exists because most contractor revenue loss happens after the lead arrives. It runs automated text, email, and voice sequences on new leads within seconds, revives aged leads and unsold estimates, and hands warm responses to a human. Reactivating a database of old quotes is often the fastest ROI in this whole directory.

What it does well

• Speed-to-lead response measured in seconds
• Aged lead and unsold estimate reactivation
• Two-way text conversations handed to humans
• Clear reporting on revenue recovered

The AI, specifically

AI-assisted reply handling and conversation routing on inbound responses.

We name what the AI actually does rather than repeating the word, because in this market it covers everything from a genuine voice agent to a template that fills in a customer name.

Integrates with

ServiceTitan · JobNimbus · Salesforce · AccuLynx

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Track cost per booked job, not cost per lead. A $35 lead that closes at 10% is a $350 job cost.
• Speed to first contact is the dominant variable on shared leads. If you cannot respond in five minutes, do not buy them.
• For Google Local Services Ads, budget the time to pass background and licence checks before you expect calls.
• Insist on call recording so you can hear why leads are not closing.
• Avoid long agency retainers with no exit until you have seen two months of reporting.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.