Listen360

What Listen360 is

Listen360 is built around recurring-revenue service businesses and franchise networks, measuring customer sentiment with Net Promoter surveys after visits, flagging at-risk customers for intervention, and benchmarking locations against each other. It is about retention first and public reviews second.

What it does well

• Continuous NPS measurement per location
• At-risk customer alerts for save attempts
• Franchise benchmarking and league tables
• Strong retention analytics

Integrates with

Field service platforms · Zapier

Integration lists change often and "integrates" can mean anything from a real two-way sync to a one-way push through Zapier. Ask the vendor which fields move, in which direction, and how often.

Before you commit

• Timing beats wording. Check you can trigger the ask on job completion or payment, not on a nightly batch.
• Text-first tools outperform email-first tools in the trades by a wide margin.
• Never buy a tool that gates or filters negative reviews before they reach the platform — that violates Google policy and can cost you the profile.
• Confirm it covers Google Business Profile properly. Everything else is secondary for home services.
• Check whether review responses can be drafted in your voice and approved, rather than auto-posted.

How to judge it in a trial

Run one real job through it end to end — not the demo data. Quote it, schedule it, do it, invoice it, take the payment. Then ask the only question that matters on day 400: did the people who have to use this every day find it faster than what they do now? Friction you notice in week one compounds forever, and tool-hopping costs more than any feature gap.